0

Shipping policy

SHIPPING & PICKUP POLICY

Effective Date: 15/06/2026

This Shipping & Pickup Policy outlines the terms and expectations related to order processing, shipping, delivery, and store pickup for purchases made through asnworld.com, operated by AUTHENTIC SPORTS NUTRITION TT (“ASNTT”, “we”, “our”, or “us”).

 

 

1. Order Processing Times

Orders are typically processed within [1–3 business days] after payment confirmation.

Processing times may vary during:

  • holidays,
  • promotions,
  • product launches,
  • high-volume sales periods,
  • or due to inventory availability.

Orders placed after business hours, weekends, or public holidays may begin processing on the next business day.

ASNTT reserves the right to delay or cancel orders due to:

  • payment verification,
  • inaccurate customer information,
  • inventory discrepancies,
  • or suspected fraudulent activity.

 

 

2. Shipping Availability

Shipping availability, rates, and delivery timelines may vary depending on:

  • destination,
  • courier service,
  • shipping method selected,
  • and product availability.

International orders may be subject to:

  • customs inspections,
  • import taxes,
  • duties,
  • and local regulations,

which are the responsibility of the customer unless otherwise stated.

 

 

3. Shipping Estimates

Delivery timelines provided at checkout are estimates only and are not guaranteed.

ASNTT is not responsible for delays caused by:

  • courier providers,
  • weather conditions,
  • customs processing,
  • carrier disruptions,
  • incorrect addresses,
  • or circumstances outside our control.

 

 

4. Tracking Information

Once an order has been shipped, customers will receive tracking information when available.

It is the customer’s responsibility to:

  • monitor shipment tracking,
  • ensure delivery access,
  • and provide accurate shipping details.

ASNTT is not responsible for packages marked as delivered by the courier.

 

 

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information during checkout.

ASNTT is not responsible for:

  • failed deliveries,
  • delays,
  • additional shipping fees,
  • or lost packages resulting from incorrect or incomplete addresses.

If an order is returned due to address issues, additional shipping charges may apply before reshipment.

 

 

6. Lost or Delayed Packages

If a package appears lost or significantly delayed, customers should first contact the shipping carrier directly using the provided tracking information.

ASNTT may assist with carrier claims when applicable; however:

  • shipping timelines are not guaranteed,
  • and resolution timelines depend on the courier provider.

Replacement shipments or refunds are not guaranteed for packages marked as delivered.

 

 

7. Store Pickup

Eligible orders may be selected for in-store pickup.

Customers will receive notification once the order is ready for collection.

Pickup orders are generally prepared within [3–4 hours] during business hours, subject to inventory availability and order volume.

Orders placed after the daily cut-off time may be prepared on the following business day.

Customers may be required to present:

  • a valid government-issued ID,
  • order confirmation,
  • or payment verification upon pickup.

 

 

8. Pickup Timeframe

Pickup orders should be collected within [7 days] of notification unless otherwise communicated.

Orders not collected within the allowed timeframe may:

  • be canceled,
  • returned to inventory,
  • or subject to restocking policies.

Refund eligibility for unclaimed pickup orders remains at ASNTT’s discretion.

 

 

9. Damaged Shipments

If a shipment arrives visibly damaged, customers should:

  • document the condition immediately,
  • retain all packaging materials,
  • and contact orders@asnworld.com as soon as possible.

Damage claims may require:

  • photos of the product,
  • packaging,
  • shipping label,
  • and proof of delivery.

 

 

10. Shipping Restrictions

Certain products may have shipping restrictions depending on:

  • destination country,
  • local regulations,
  • product type,
  • or courier limitations.

ASNTT reserves the right to refuse or cancel shipments that cannot legally or safely be fulfilled.

 

 

11. Contact Information

AUTHENTIC SPORTS NUTRITION TT (ASNTT)
Website: www.asnworld.com
Customer Support: orders@asnworld.com
General Inquiries: info@asnworld.com